Factual corrections, privacy enquiries, partnership questions, general feedback — this page lists the right address and the response time to expect for each topic.
We are not JeetCity Casino. We're an independent review site covering JeetCity (and nothing else, for now). We don't run the casino, don't hold your account, and can't process deposits, cancel withdrawals or step into a KYC decision for you. If your question is about a casino account — a stuck withdrawal, a closed account, a disputed bonus — your first move is the casino's own live chat, and if that doesn't sort it, the Curaçao Gaming Control Board. There's more in the "Is It Legit" section of the main review.
For everything else — the review, the site, how we work — you're in the right place.
| Topic | Response time | |
|---|---|---|
| Editorial corrections, outdated info, broken links | info | Under 48 hours |
| Privacy requests (access, correction, deletion) | info | Up to 30 days |
| Partnerships, press, operator relations | info | 5–10 business days |
| Tip-offs on payout problems or T&C changes | info | Under 48 hours |
| General feedback | info | When we can, usually within a week |
Every enquiry currently arrives in one inbox and we sort it internally. A tagged subject line helps us prioritise — editorial corrections and payout-problem tip-offs are handled first.
If a number on the JeetCity review looks wrong, is stale, or doesn't match what you saw, tell us. Give the section, the exact claim, the correct figure if you have it, and any evidence — a screenshot, a cashier URL, a support-chat transcript. Confirmed corrections are usually turned around in under 48 hours. The full process is documented in the editorial policy.
Reader tip-offs carry real weight here. Between scheduled re-tests, a reader spotting something we haven't updated yet is the most reliable way operator changes reach us. There's nothing on offer beyond a thank-you, but each verified tip-off keeps the next reader off stale information.
Under the Australian Privacy Act 1988 and, where applicable, the EU General Data Protection Regulation, you have rights to access, correct, and delete personal data we hold about you. Requests are handled through info with "Privacy" in the subject line. The standard response window is up to 30 days, which matches the GDPR requirement. Full detail of what we collect, why, and for how long is on the privacy policy page.
To keep a privacy request clean, include the email address(es) you've contacted us from, roughly when you were last in touch, and exactly what you want (access / correction / deletion). We confirm the requester's identity before releasing any personal data.
We're happy to talk with operator affiliate teams and neighbouring businesses — payment providers, game studios, compliance consultancies — about the practical side of coverage. What we won't do is paid placement dressed as editorial, "review" copy supplied by an operator's marketing team, or "lift the score" requests. The commercial model we run under is disclosed in full on the affiliate disclosure page.
If you run an affiliate program for an AU-facing online casino and want to pitch a future review, we're open to it — but only once the two-week test cycle in how we test casinos has run end to end. We don't publish coverage of operators we haven't tested in person.
If you're getting in touch because gambling has stopped being fun, don't sit waiting on a reply from us. Free, confidential support runs 24/7 through Gambling Help Online on 1800 858 858. For self-exclusion from AU-licensed operators, the national register is BetStop. More context and a full list of Australian support services is on our responsible gambling page.
